Confirmation and invoice: find and check your order
Once your payment has been validated, you will receive a confirmation: this is proof that your order has been registered. In this guide, we look at where to find it, how to reread it to make sure everything is correct, and how to get an invoice if you need one. Nothing complicated: just follow the steps, at your own pace.
What exactly is confirmation?
The confirmation is the official summary of your purchase. It generally arrives by e-mail, just after payment, and remains viewable in your account on the platform. It contains your order number, the details of your tickets (date, location, category, quantity) and the amount paid. This is the document to keep: it serves as a starting point for all your possible steps.
Find your confirmation
- 1
Open your email box
Look for a message received shortly after your purchase. The name of the ticket office or event is often in the subject line.
- 2
Check spam
Confirmations sometimes end up in spam or promotions. Consider taking a look.
- 3
Log in to your account
On the platform, the “My orders” or “My tickets” section brings together your recent purchases.
- 4
Open the order details
There you will find the complete summary and, most often, your tickets to download.
What to check on your confirmation
- The name of the event and the date of the performance.
- The place (room, city) indicated on the tickets.
- The category or the reserved location.
- The number of tickets ordered.
- The 'T0' total amount 'T1' paid and the 'T2' order number 'T3'.
Get an invoice
The confirmation and the invoice are not always the same document. The confirmation proves the purchase; the invoice is detailed proof, sometimes useful for reimbursement by an employer or accounting department. On many platforms, an invoice can be downloaded from your account, in the order details or a dedicated tab. If you cannot find it, the methods for obtaining it are generally specified in the customer area or can be requested from support.
Confirmation or invoice: what’s the difference?
| Document | What is it for | Where to usually find it |
|---|---|---|
| Confirmation | Prove that the order is registered | Email received after purchase and customer account |
| E-ticket | Enter the event | Email attachment or “My tickets” section |
| Bill | Detailed proof of payment | Customer area, order details or on request |
Titles and locations may vary from one ticket office to another.
What if confirmation doesn't arrive?
If no email appears after a reasonable amount of time, do not reorder straight away. First check your spam and your account on the platform: the order often appears there even without an email. If nothing appears anywhere, contact the ticket office with your payment information (date, amount, email used). Our help section details this situation step by step.