How to buy a ticket online, step by step
Buying a concert or show ticket on the Internet can be done in a few minutes, but when you're starting out, you like to know exactly what to do at each step. This guide follows the entire journey, from the moment you search for the event to the moment you receive your ticket. Follow it in order: at the end, you will know how to buy a ticket online with confidence.
Before you start
Prepare two things: the event that interests you (artist, approximate date, city) and a means of payment, most often a bank card. Also keep your phone handy, as your bank may ask you to confirm the payment. With this, you are ready to follow the steps below.
The buying journey, step by step
- 1
Find your event
Search for the artist, show or match. Check the date and city carefully: the same event can have several dates in different locations.
- 2
Open the event page
You will find the key information there: date, location, seat categories and prices. Read them carefully before going any further.
- 3
Choose your seats
Select a category or location on the map. The price is displayed according to the chosen zone. Check that availability matches what you want.
- 4
Indicate the number of tickets
Choose the right quantity. This is the stage where errors are frequent: one ticket too many or too few must be corrected before paying, not after.
- 5
Add to cart
Your places are then reserved for a limited time. A countdown sometimes appears: make your decision without delay, but without panic.
- 6
Create an account or continue as a guest
Provide your email and, if requested, your contact details. An account will allow you to find your tickets later.
- 7
Check the summary
Check the date, category, number of tickets, any fees and the total to be paid one last time.
- 8
Pay securely
Pay on the secure payment page. Validate the transaction with your bank if requested (code received by SMS or application).
- 9
Receive your ticket
You receive a confirmation, then your e-ticket by email or in your account. Keep it safe until the day of the event.
Methods of receiving the ticket
| Fashion | How it works | Good to know |
|---|---|---|
| Immediate e-ticket | PDF or QR code available right after payment | The most common; remember to download and save it |
| Mobile ticket | Accessible in an account or application | Sometimes activated only a few days before the event |
| Delayed sending | Delivered on an announced date | Frequent measure against resale; no worries before the date |
| Collection on site | To be collected at the counter | Bring an ID or payment card |
The method of receipt is normally specified on the event page, before payment.
Good reflexes to buy with peace of mind
- Check the 'T0' date and the 'T1' city first: this is the most common confusion.
- Read the final 'T0' price and any 'T1' fees on the summary before paying.
- Make sure the payment page is secure (padlock, address in “https”).
- Write down or keep your 'T0' order number 'T1' and confirmation email.
- Never give your bank codes to anyone who contacts you by phone or message.
What if something goes wrong?
If the ticket does not arrive straight away, first check your spam folder and your customer account: an e-ticket may be there. In case of delayed shipment, wait for the announced date. If in doubt, keep your order number handy to contact customer service. In the vast majority of cases, everything is in order and the ticket is simply available in your personal space.