Webookticket

Ticket not received: where to look and what to do

Your payment has gone through, but your ticket has not arrived in your mailbox? Don't panic: in the vast majority of cases, the ticket is there, just not where you expected it. This guide shows you, step by step, where to look, what to check, and what to do if nothing really appears. Follow it calmly, everything should be fine.

Updated on 2026-06-11 · 2 min read

First of all: don’t buy a ticket again

The first reflex to avoid is to buy a ticket “just in case”. If your first order has been validated, you risk paying twice. Instead, start by methodically checking the places where your ticket may have arrived. In almost all cases, it is recoverable without a new purchase.

Checks to be done in order

  1. 1

    Check your spam

    Spam, promotions, notifications: your e-ticket or confirmation is sometimes found there.

  2. 2

    Search with the right keyword

    Type the name of the event or ticket office into your email search.

  3. 3

    Log in to your account

    The “My tickets” or “My orders” section often allows you to download the ticket directly.

  4. 4

    Check the email address used

    Make sure the email you enter during purchase is yours, with no typos.

  5. 5

    Wait a short while

    Depending on the platform, it may take a few minutes for the ticket to be sent after payment.

The most common reasons

  • The post fell into the junk mails.
  • There was a 'T0' typo 'T1' in the email address.
  • The ticket is available in the customer account , without a separate email.
  • The 'T0' sending is deferred to 'T1' depending on the conditions of the event.
  • The messaging filtered the message or delayed in delivering it.

If the ticket still does not appear

Have you checked everything and the ticket cannot be found? It's time to contact the ticket office. Contact the site on which you purchased, indicating your order number, the email address used and the date of payment. The more specific your request, the quicker the response will be. Also keep proof of your payment, it can be useful.

Keep calm until the big day

If the event is not happening right away, you have time to resolve the situation calmly. Most ticket offices will resend or regenerate a ticket when needed. Simply avoid waiting until the last minute: start your checks as soon as you notice the ticket is missing, to approach the big day with peace of mind.

Frequently asked questions

Where could my e-ticket have gone?
Most often in your mailbox, but sometimes in spam or the promotions tab. It is also generally available in your account on the platform, in “My tickets” or “My orders”.
How long should I wait before worrying?
The e-ticket generally arrives within a few minutes, but a slight delay is possible. If after your checks and a reasonable period of time it remains untraceable, contact the ticket office with your order number.
I entered the wrong email address, what should I do?
Log in to your account: the ticket is often accessible there despite the error. Otherwise, contact the ticket office to report the typo and request a return to the correct address.
Do I have to repurchase a ticket if I don't receive it?
No, especially not immediately. If your first order is validated, repurchasing would cause you to pay twice. First check your emails and your account, then contact support if necessary.

Also worth reading

Confirmation and invoiceDouble paymentContact the ticket officeReceive your e-ticketHelp Center