After purchase: confirmation, modification, refund
Have you just purchased your tickets and are wondering what happens next? Don't worry, everything is under control. This section will help you with the rest: checking your confirmation, retrieving an invoice, correcting information, understanding the cancellation and refund rules, or even managing a ticket in your name. Each page goes straight to the point, with simple explanations to help you stay calm after your order.
What happens right after the purchase
Once the payment has been validated, the platform records your order and sends you a confirmation, generally by email and in your account. This is a sign that everything went well. From there, you can find your tickets, download an invoice if you need one, and view the terms and conditions that apply to your event. Take the time to check that the information is correct: this is a good time to spot a possible error.
Your first reflexes after ordering
- 1
Check confirmation email
Look for the message in your inbox, and if necessary in spam folders. It summarizes your order.
- 2
Control information
Date, location, number of tickets, category and name on the ticket: make sure everything is what you wanted.
- 3
Keep your tickets
Download your e-tickets or keep them in your account. Avoid deleting them before the event.
- 4
Identify the conditions
See if modification, cancellation or refund is possible for your ticket.
The guides in this section
Choose the topic that concerns you and follow it step by step.
Confirmation and invoice
Where to find your confirmation, how to proofread it and obtain an invoice if necessary.
See the guideModify your order
What is often possible to change, and how to do it without stress.
Modify my orderCancel a ticket
Understand when cancellation is possible and how to do it step by step.
See how to do itReimbursement
How a refund works, typical deadlines and what may apply.
Understanding reimbursementThe nominative ticket
What a ticket in your name is, why the name matters and how to manage it.
Learn moreKeep your mind at ease
Most questions that arise after a purchase have a simple answer. Modification, cancellation and refund conditions depend on the event and the organizer, and are generally indicated on your confirmation or on the event page. If in doubt, start by re-reading this information: you will often find the answer there, and our guides will explain the rest to you step by step.