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Double payment: understand and verify calmly

Do you see two amounts on your statement after a single purchase? This is a common situation, and most often less worrying than it seems. Very often, this is not a double order, but a simple temporary bank authorization. This guide helps you calmly tell the difference and know what to do if a real double payment has occurred.

Updated on 2026-06-11 · 2 min read

Authorization or real flow?

When you pay online, your bank sometimes places an “authorization”: an amount reserved to verify that the payment can go through. This imprint may appear on your statement without being a definitive charge, and it usually disappears on its own after a few days. A real double payment corresponds to two real debits for two separate orders. The first thing to do is therefore to distinguish these two cases.

Check what really happened

  1. 1

    Count your confirmations

    A single confirmation email typically indicates a single order, even if two lines appear.

  2. 2

    Look at the wording on the statement

    An “authorization” or “pending” line is not always a final debit.

  3. 3

    Check your customer account

    The number of orders recorded on the platform is a good indicator.

  4. 4

    Wait a few days

    A temporary authorization often disappears on its own without action on your part.

Signs of a simple authorization

  • You have only received 'T0' one order confirmation 'T1'.
  • Only one order appears in your customer account .
  • The second line is marked "'T0' pending 'T1'" or "authorization".
  • The duplicate amount 'T0' disappears 'T1' after a few days.

If it's a real double payment

If you see two confirmations and two very distinct orders, then this is a real double payment. In this case, contact the ticket office without delay, indicating your order number, the email used and details of the two debits. Keep your statements and emails: they constitute useful evidence to cancel or refund the overorder, depending on the applicable conditions.

The role of your bank

Your bank can also enlighten you on the nature of the amounts displayed: pending authorization or actual debit. However, it does not process the order itself: to cancel a duplicate purchase, the ticket office remains your contact. Banking and ticketing are complementary: one provides you with information on banking transactions, the other on orders.

Frequently asked questions

I have two amounts but only one confirmation, is this serious?
Most often no. A single confirmation generally indicates a single order. The second amount may be a temporary bank authorization, which disappears on its own after a few days. Monitor your statement to confirm this.
How do I know if it's a real double payment?
Count your confirmation emails and check the number of orders in your account. Two confirmations and two separate orders indicate a true double payment; just one, rather a temporary authorization.
Will the excess amount disappear on its own?
If it is a temporary authorization, yes, most often after a few days. If this is a real charge for a second order, you must contact the ticket office to request cancellation or refund.
Who to contact in the event of proven double payment?
The ticket office you purchased from, which manages the orders. Your bank can inform you about the nature of the amounts, but it is the merchant site which processes the cancellation of the duplicate order.

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